Shipping policy

Shipping Policy

Thank you for shopping with us.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed. During busy periods, processing may take a little longer.

Shipping Time

Estimated delivery time is usually 7–15 business days after the order has been processed and shipped. Delivery times may vary depending on the destination country, courier delays, customs checks, public holidays, or other situations outside our control.

Tracking Information

Once your order has been shipped, tracking information will be provided when available. Tracking may take a few days to update after the package has been handed to the shipping carrier.

If your tracking number does not update immediately, please allow a little time for the carrier system to refresh.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout. If an incorrect or incomplete address is provided, delivery may be delayed or the package may not be delivered.

If you notice a mistake in your address, please contact us as soon as possible.

Delivered Orders

If the tracking information shows that the package was delivered to the shipping address provided at checkout, the order will be considered delivered.

If you cannot find your package after it shows as delivered, please first check with people in your household, neighbors, building reception, or the local courier.

Lost or Delayed Packages

If your order is delayed or you believe your package is lost, please contact us before opening a dispute or chargeback. We will help check the tracking and contact the supplier/carrier when needed.

Contact Us

If you have any questions about your order or shipping, please contact us at:

retrosaint4@gmail.com